What you should ask the sales person

You probably shop for flooring so rarely, you shouldn't be expected to have the answers. But it's great to have the questions?   Do you charge for an in-home estimate? If so, does it apply to the cost of purchase? Does the price include installation? If not, what are the charges and procedures for installation? What are the strengths of this particular choice versus another? Are there guarantees or warranties on the flooring? On the padding? On the installation? What features does this flooring have that makes it easy to maintain? Can I take a sample home to check how the flooring color will look in the room? What kind of padding or underlayment does this flooring require? How quickly will my flooring be installed after I place my order? If I buy an additional amount, could I minimize the number of seams in my room? To have fewer seams, is this carpet available in a 15-foot length? Who is responsible for removing and disposing of old carpet and padding? Is there an additional fee for that?

Q: How do I clean my rug?  

• Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels. Do not scrub the area! Scrubbing can cause pile distortion in the affected area.
• Continue to use a dry cloth or paper towels until the area is completely dry.
• For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed. If the spot can be identified, locate the substance in the spot removal computer and follow the directions carefully.
• Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the carpet and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected. Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in gently. Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary.
• Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. It is not necessary to use all of the cleaning solutions if the first solution removes the spill.
• Be patient! Complete removal of the spill may require repeating the same step several times.
• After the spill has been completely removed, rinse the affected area thoroughly with cold water, and blot with a dry cloth until all of the solution has been removed. Some cleaning solutions will cause rapid soiling if the solution is not completely removed.
• Apply a one-half inch layer of white paper towels to the affected area, and weigh down with a flat, heavy object. Continue to change paper towels as needed. A dry, absorbent, cleaning compound may be used as a substitute to accelerate drying time.